Project Description
Duties and Responsibilities:
Customer Support & Issue Resolution
- Provide on-site and remote technical support to customers.
- Troubleshoot equipment, application, and process-related issues.
Project Management & Coordination
- Coordinate project activities between customers and internal teams (R&D, Production, Sales).
- Support project timelines, deliverables, and milestones.
Technical Training & Enablement
- Conduct technical training sessions for customers and internal stakeholders.
- Prepare training materials, user manuals, and application guides.
Market Research & Feedback
- Gather customer feedback on product performance and requirements.
- Provide insights to internal teams for product improvement and development.
- Monitor industry trends and competitor activities.
Customer-Side Sample Testing
- Support and conduct sample testing at customer sites.
- Analyze test results and provide technical recommendations.
New Equipment Validation & Management
- Perform installation, setup, and validation of new equipment.
- Ensure compliance with customer specifications and standards.
Requirements:
- Degree or Diploma in Engineering (Electrical, Mechanical, Mechatronics).
- Minimum 2–5 years of experience in Field Application, Technical Support, or similar role.
- Experience in semiconductor equipment / manufacturing industry is preferred.
- Strong troubleshooting and problem-solving skills.
- Strong communication and interpersonal skills.
- Customer-oriented mindset with good service attitude.
- Willingness to travel for customer support and on-site assignments.
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Please note that only shortlisted applicants will be notified.